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PRYSMIAN

CRM e-Service

 

The CRM - eService project has been launched in order to extend plant coverage in the commercial area and to cope with the challenge of a new business organization.

After a careful analysis, a sales cloud-based solution was proposed with entities and personalized integrations which satisfied the needs which emerged in the business.

 

The CRM - eService project has been launched in order to extend plant coverage in the commercial area and to cope with the challenge of a new business organization.

After a careful analysis, a sales cloud-based solution was proposed with entities and personalized integrations which satisfied the needs which emerged in the business.

The project has improved some features:

  • Accounts management thanks to daily updated Information thanks to the SAP system through batches with personalized entities for individual account positions, orders, accidents and Drums
  • Web services for order search or updates on information regarding credit
  • Hierarchy to define data visibility

 

COLLABORATION

Improvement on staff interaction

KNOWLEDGE OF CLIENTS

Complete and quick available information on Salesforce from different systems

REPORT & DASHBOARD

Better visibility into the overall performance

TRACKING & SETTINGS

Keeping track on visits and control over potential customers and competitors

  • Planning and monitoring of events and activities
  • Management opportunities for new offers and projects
  • Personalized tracking process 
    for potential clients also approved by managers with control over competitors and their advantages



SEE MORE PROJECTS




ROMA - HEADQUARTER

Via Aurelia, 547

00165, Roma, Italia

+39 06 95 218 100
+39 06 97 657 135

MILANO STEFINI

Viale Evaristo Stefini, 10

20125, Milano, Italia

+39 02 40 700 525
+39 02 89 453 509

MILANO S. SEPOLCRO

Piazza San Sepolcro, 1

20123, Milano, Italia

+39 02 87 211 200
+39 02 89 159 094

SARAGOZZA

Centro Empresarial de Aragón

Avenida Gómez Laguna, 25 

Saragozza, Spagna


ROMA - HEADQUARTER
MILANO STEFINI
MILANO S. SEPOLCRO
SARAGOZZA